Refund & Return Policy

Refund Policy

At Kiyano Overseas, we strive to provide our customers with high-quality products and excellent service. If you are not completely satisfied with your purchase, we are here to help.

  1. Eligibility for Refunds:
    • Items must be returned within 30 days from the date of purchase. Then refund will be done within 7 days
    • Items must be in their original condition, unused, and with all original packaging and tags intact.
    • Proof of purchase is required for all returns.
  2. Non-Refundable Items:
    • Perishable goods such as food, flowers, newspapers, or magazines cannot be returned.
    • Intimate or sanitary goods, hazardous materials, and flammable liquids or gases are also non-refundable.
    • Gift cards, downloadable software products, and some health and personal care items are not eligible for refunds.
  3. Process for Refunds:
    • To initiate a return, please contact our customer service team at +91-8218222526
    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
  4. Late or Missing Refunds:
    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company, it may take some time before your refund is officially posted.
    • Next, contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund yet, please contact us at [insert contact email/phone number].

Return Policy

We understand that sometimes you may need to return a product. Here’s how you can do it:

  1. Eligibility for Returns:
    • Returns must be made within 30 days of the purchase date.
    • Items must be unused, in the same condition that you received them, and in the original packaging.
  2. Non-Returnable Items:
    • Some items are not eligible for return, including perishable goods, intimate or sanitary products, hazardous materials, and flammable liquids or gases.
    • Additionally, gift cards, downloadable software, and certain health and personal care items are non-returnable.
  3. Return Process:
    • To return an item, please contact our customer service team at +91-8218222526 for a Return Merchandise Authorization (RMA) number.
    • Pack the item securely in its original packaging and include the proof of purchase and RMA number.
    • Ship the return package to the address provided by our customer service team.
  4. Shipping Costs:
    • Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
    • If you receive a refund, the cost of return shipping will be deducted from your refund.
  5. Exchanges:
    • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [insert contact email/phone number].

Contact Information

For any questions or concerns about our refund and return policy, please contact us at:

  • Email: kiyanoverseasinc@gmail.com
  • Phone: +91-8218222526

We appreciate your business and hope to have the opportunity to serve you again in the future.

Thank you for shopping with Kiyano Overseas.